(SAVANNAH, GA) MemberXP, a member experience solution from CU Solutions Group, has named Center Parc Credit Union one of their 2021 Best of the Best award winners.
The coveted Best of the Best award is given each year to credit unions that have consistently provided exceptional member service, as reported by their own members. Only the highest-performing credit unions utilizing the MemberXP platform are given this honor. The Best of the Best award is independently granted by MemberXP based on specific and rigorous criteria. Taking into consideration the extreme challenges of delivering extraordinary member service during a nation-wide pandemic and economic crisis, this year’s award winners reflect some of the most agile and responsive credit unions.
MemberXP is a platform that allows credit union members to provide immediate feedback on the service they receive. Serving credit unions in the United States and Canada, MemberXP uses mystery shoppers and member surveys to gauge the overall member experience across multiple delivery channels, then deliver that data on an intuitive dashboard. The platform tracks specific experiences, such as applying for a loan, conducting a transaction — mobile, online or in branch — or opening a new account, and turns qualitative data into quantifiable and actionable information for the credit union.
“Center Parc Credit Union is committed to our mission of helping members achieve financial success, as demonstrated by this award,” said Donna Williams, Community Development Liaison. “We provide members with the highest level of service through our financial operation while also supporting the community’s well-being beyond financial services,” she continued, citing the credit union’s nonprofit sponsorships and strong local presence through programs like their Community Gardens Initiative.
“Throughout the last year, credit unions have once again shown they are willing to go above and beyond to connect and serve their members, no matter the challenges,” said Dave Adams, president and CEO of CU Solutions Group. “Every year the Best of the Best awards turns our attention to the trailblazers in our industry, that are truly dedicated to delivering brand-defining experiences and unparalleled member service dedication.”
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ABOUT CENTER PARC CREDIT UNION
Center Parc Credit Union is a division of APCU, the oldest credit union in the state of Georgia. In September 2020 two new Center Parc Credit Union locations opened in the Savannah area: at the Pooler Walmart, 160 Pooler Parkway, and the Savannah Walmart, 6000 Ogeechee Road. The company is also planning to open a free-standing flagship branch in Savannah in 2021. An ongoing community gardens program was launched in August 2020. The member-owned, not-for-profit financial cooperative is dedicated to helping hardworking people save money and prosper. Each member’s funds are insured for up to $250,000 by the National Credit Union Administration (NCUA). For more information, call 800-849-8431, email info@centerparc.org or visit online at www.centerparc.org
ABOUT CU SOLUTIONS GROUP
Headquartered in Livonia, Mich., CU Solutions Group is an award-winning credit union service organization that offers products and services in the areas of technology, marketing, HR performance and strategic advisory. The organization is home to national credit union-focused brands including Love My Credit Union Rewards, Save to Win, MemberXP, CUBE TV Studios, Compease and Performance Pro. The company has more than 100 investors comprised of credit unions, credit union leagues and credit union system organizations and maintains strategic partnerships with Intuit TurboTax®, GSTV and CU Risk Intelligence. For more information, visit CUSolutionsGroup.com.
ABOUT MEMBERXP
MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform and MemberShoppers, its mystery shopping platform. MemberXP serves credit unions across North America and in Canada ranging in asset sizes of $100 million to over $9 billion. Learn more about MemberXP’s Best of the Best Awards at MemberXP.com/best-of-the-best-award/
CONTACT
Donna Williams
Community Development Liaison
Center Parc Credit Union
dwilliams@centerparc.org
www.centerparc.org
MEDIA CONTACT
Marjorie Young
Carriage Trade Public Relations® Inc.
912.844.9990
www.carriagetradepr.com
marjorie@carriagetradepr.com